State Farm® Insurance Agent Kaan Inceoglu

"Total BS. Wouldn’t leave me alone even though I found just about the same of everything for cheaper. Block!"

"Very nice and helpful thank you"

"Brandon Shea at this office was professional, knowledgeable and helped me understand all the details. He answered all my questions and was willing to help me with all our insurance needs. What a great experience."

"Bobby was very helpful. Lots of questions answered and he gave us a fair insurance quote for our new home. Thank you."

"Extremely helpful and quick to respond. Great local operation helping with Homeowners, car, life and umbrella for us!"

"Highly recommend reaching out to Bobby for all of your needs. He takes the time to listen and makes sure we get the best options for our needs. Easy to talk to, great listener!"

"Original post: I had been a loyal State Farm customer for about 30 years. Unfortunately, I just had to cancel all of my policies with them. This past year has been a nightmare dealing with Kaan’s office. They made two policy errors that have taken significant effort to try to resolve and one of the errors is ongoing. Up until March, I owned two homes. We built a large detached garage/workshop for one of them. When I called to add coverage for the garage (late Jan), they mistakenly added the coverage to the wrong property. Because it takes so long to get written confirmation of policy changes and their website lags significantly behind, I did not receive written notification of the error for almost a month. When I called to correct the error in early March, they told me it would be fixed. Now, almost 3 months later I am still dealing with the error and being charged for it. I am very concerned the bill will go to collections and impact my credit score. The second error involved windshield glass coverage. I called to add uninsured motorist coverage to both of our cars. While on the phone they sold me on adding windshield coverage, so I agreed to add to both cars. They ended up only adding the windshield coverage to one. Of course it was the uncovered car that ended up with windshield damage and when I called to get it fixed I found out it wasn’t actually covered. Please DEMAND immediate written confirmation of any changes you make by phone with their office staff and review your policies VERY carefully. I will also say, I experienced dramatic rate increases over the last few years despite making no claims. I know the industry is hurting, but when I started shopping around because of their poor service, I found out that they were overcharging me, especially for my umbrella coverage. If they don’t correct the erroneous bill, I will be making a report to DORA. At this point it is ridiculous that I am still dealing with an error they made 3 months ago.

Update: This office is a mess. After 2 months of thinking this billing issue had been fully resolved, I get a mailed bill for the policy with the error on Jun 7th. However, when I log in to State Farm online it doesn’t show any bills due. I called the office and the person who told me she was tracking the problem is no longer with the office and the person I spoke with couldn’t even tell me what the bill was for. Kaan never bothered to reach out to me directly, he just had his staff offer a ‘sit down’. Be warned. If they screw up your policy, don’t expect resolution."

"Thank you for helping remove my info from your company so I can stop receiving calls. Geesh, what a relief"

"Great experience with this agency. Very responsive. Also super proactive to make sure I have the coverage that fits my needs. Does not push their agenda, but communicates clearly about the facts."

"Impressed with Bobby's help on short term disability. Happy to have a good insurance agent in Timnath!"

"I reached out to a number of insurance agencies in search of homeowners and auto insurance. In reaching out to the Kaan Inceoglu State Farm Insurance Agency, I had the opportunity to work with insurance agent Bobby Verant. Bobby was very professional and followed up with good communication related to the quote provided by the agency. Overall, I appreciate the efforts of the Kaan Inceoglu agency in providing me with a quote for my homeowners and auto insurance needs and their attention to excellent customer service."

"Eddie and the team at Kaan Inceoglu office is amazing"

"Great agency and great people! Bobby is my agent and is thorough, knowledgeable, and communicative. I highly recommend!"

"Recently changed my home, auto, and umbrella insurance insurance to State Farm. Selena was excellent in all respects!!! So much better than trying to do it all online, or with someone in a land far away. Highly recommend State Farm, and in particular Selena and the rest of the Kaan office staff."

"They made changing insurance companies painless. Documents arrived on time and they were quick to respond to questions. Hats off to Tanner!"

"Easy to work with and reliable."

"Selena helped me with a multi-line discount that had been overlooked for over a year. Thank you!"

"Elissa Klaver, State Farm Agent, provided excellent service when providing a quote and with follow up questions. The policies were written exactly as quoted and were at a very competitive price."

"Tim was great to work with. Not pushy and stated the options clearly. Plus he was fun to talk with. add it an easy transition"

"Emily is amazing! We have great rates at State Farm but Emily always takes care of us very easily with any questions or adjustments that need to happen. She is a gem!"

"Elissa was very helpful and quick to respond to all questions I had. I was able to keep the same coverages and save money at the same time. Thanks Elissa!"

"Insurance can be tricky to navigate, Elissa was awesome to work with.

She answered all my questions and is very knowledgeable."

"Called the office today to get a quote for a new motorcycle. Spoke with Emily and could not be happier with the outcome. Not only got a great policy on the new bike, but we reviewed my existing policies and made some adjustments to save me some money."

"Very friendly office and extremely helpful! We were quickly and knowledgeably assisted with what we needed when we visited the office. Jack even went above and beyond to follow up with another policy we had briefly discussed in the office. Would definitely recommend!"

"Excellent people, very helpful."